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Indigo Arrows workshop at The Manitoba Museum Jul. 28, 2017

Theatre by the River presents 4.48 Psychosis Jul. 19, 2017 - Jul. 21, 2017 - Jul. 22, 2017 - Jul. 24, 2017 - Jul. 26, 2017 - Jul. 28, 2017 - Jul. 29, 2017

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Circulation Fulfillment Manager

Geez magazine
App Deadline: 27 / 07 / 2017

Sistema Site Coordinator

Winnipeg Symphony Orchestra - Sistema Winnipeg
App Deadline: 28 / 07 / 2017

Visitor Services Associate

The Manitoba Museum

The Manitoba Museum is Manitoba's largest cultural and heritage centre. With over 2.5 million artifacts and specimen and a unique blend of human and natural history in the Museum Galleries, plus a Science Gallery and a Planetarium Theatre, it is the leading cultural non-profit in the region.

Are you a people person who is energized and likes to engage people in conversation? The Manitoba Museum is looking for an outgoing, sales-oriented, and organized individual to join our team as a Visitor Services Associate!

This key front line position is responsible for the sale of Museum admission, memberships, and merchandise and helping create a positive visitor experience for all who visit the Museum. This role provides visitor assistance, direction, and supervision throughout the public areas of the Museum including the Box Office, Museum Shop, Planetarium Theatre, and facility events. The Visitor Services Associate must exercise professionalism, initiative, and sound judgment in an enthusiastic manner when working with the general public, internal and external customers, and facility rental clients. He/she must be able to work with minimal supervision and be available for weekend, weekday, and occasional evening shifts.

Key Responsibilities

  • Greet and engage with visitors, customers, and school groups in a professional manner
  • Provide information and direction to the general public, visitors, and school groups about the Museum and other tourist attractions in Manitoba
  • Process admission sales to all permanent venues and temporary exhibits at the Box Office, as well as, tactfully up-sell visitors to memberships and special events/programs
  • Process sales and assist with inventory control, recording, and pricing of products, along with displaying and merchandising in the Museum Shop
  • Respond to inquiries from the general public and internal and external customers in person, over the phone, and via email
  • Assist with training and supervising volunteers
  • Provide logistical support and services to Rentals staff, clients, and vendors
  • Provide clerical support to other departments and roles (Reception, Development, Programs, and Curatorial)
  • Other duties as reasonably assigned

Required Qualifications

  • Interest and/or background in tourism, hospitality, customer service, sales, and/or history
  • Completion of high school diploma (Grade 12)
  • Minimum one year of experience working with the general public
  • Minimum one year of experience in a sales-oriented work environment
  • Minimum one year of experience handling and accounting for various forms of payment (cash, credit, debit, cheque, invoice)
  • Basic computer skills in Windows, Outlook, Word, and Excel
  • Knowledge of tourist attractions in Winnipeg and throughout Manitoba, with ability to make day-planning recommendations
  • Proven experience in positions that require outstanding customer service, and strong communication and interpersonal skills
  • Must be courteous and attentive to visitors and exercise tact and diplomacy at all times, while demonstrating an understanding of professional business demeanor
  • Ability to work in an organized manner, both independently and in a team environment
  • Ability to creatively problem solve and work under pressure

Desired Qualifications

  • Fluency in French and/or an alternative language
  • Experience using a Point-of-Sale program/terminal
  • Experience working in a unionized environment

Employment Conditions

  • This is a part-time permanent position beginning as soon as possible
  • This position reports directly to the Manager of Visitor Services
  • Pay range begins at $11.59 per hour
  • Flexible with hours of work, including weekends, weekdays, holidays, and some evenings
  • Must be available to work 3-5 shifts per week
  • The Manitoba Museum provides training and appropriate professional development opportunities

To Apply
Please submit your cover letter and resume by July 18th, 2017 to:

Manager of Volunteer & Employee Relations
The Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba  R3B 0N2
Fax: 204-942-3679

We are not able to acknowledge receipt of applications submitted via Fax or mail.

The Manitoba Museum is committed to employment equity and welcomes diversity in the workplace. We thank all applicants for their interest; however, only those being considered for interviews will be contacted.

Application deadline: 18 / 07 / 2017

Website: The Manitoba Museum